Shipping and Return Policy

By placing an order on this web site, you indicate that you have read and agree to the following return policies and conditions. Click here to read our web site Terms and Conditions.

Shipping and Delivery

The Purple Online Store ships to most locations within the United States as well as to Military (APO/FPO) addresses. All orders are processed within 7 business days. Orders will be shipped via UPS or USPS depending on the delivery location. Please allow 2-3 weeks delivery time.

Returns Must Meet ALL Applicable Criteria

If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Warehouse and returned back to you at your cost. Consequently, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Warehouse that may be incurred by Pictures, Inc. By requesting a replacement product and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Warehouse.

Basic Criteria

All returns must include the following:

1. Original packaging (box, styrofoam, plastic bags, etc.)

2. Original intact UPC barcode. Removal of the UPC code voids any possibility of return regardless of credit request status.

3. Original packing slip. Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.

4. The return must be complete and include all parts.

7. Items received with any writing on or damage to the original product will be refused and returned to you at your cost and without credit approval.

Basic Return Policy

All sales are final unless product is incomplete or damaged (see below).

Unless otherwise stated below, you have 14 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get your product to a shipper to return back to us. It does not have to be back in our warehouse within 14 days, but it does have to be in the possession of the shipper.

Except as provided for verified defective products, you will be responsible for all shipping charges for returns sent to our Returns Warehouse.

All products are subject to a 15% restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products (see Special Returns Policy for Defective Products below).

Please allow up to fourteen days from shipment for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

Defective, Damaged, or Incomplete Products

Defective, Damaged, or Incomplete products can only be returned in exchange for the exact same product, or at the sole discretion of Pictures, Inc., the purchase price will be credited to the credit card used for the original purchase.  Defective products may only be returned within 14 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).

Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.

For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return is shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied. Pictures, Inc., in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.

Qualified Returns may be sent to:

Returns Warehouse
c/o The Purple Couch
P.O. Box 819
San Marcos, CA 92079-0819